Name: Trish Menadue
Company: Excel Industries, Inc
Could you tell us a bit about your business/organization?
Founded in 1960 and based in Hesston, Kansas, Excel Industries is a leading manufacturer of Hustler Turf and BigDog Mower Co. premium commercial and residential mowers and power equipment.
In 1964, Excel introduced The Hustler, creating an entirely new product category now known as the zero-turn mower. Excel Industries and its affiliates have a global distribution network of more than 2,000 U.S. dealers and 30 distributors worldwide. Our brands signify innovation, performance, reliability and loyalty.
What is your role at your business?
As the Technical Documentation Group Leader, I oversee the creation of our product support documentation.
Briefly describe the products that POD Print provides to you.
POD Print provides product manuals for both the Hustler Turf and BigDog Mower Co. products. These manuals support domestic and export markets.
What are some common challenges that you face at your business?
In an ever-changing world of outdoor power equipment, our mission is to provide better products that improve people’s lives. In order to do this, we must be flexible and agile. As leaders in the industry we must be innovative in all aspects of our product and delivery. This includes our printed products that accompany the equipment. They must be produced in a way that meets Excel’s standard for quality and delivery.
Are there any specific printing-related challenges you’ve come
across in your work, and how were they resolved?
One challenge we faced was how we printed the product manuals for our European market. These used to be printed at Excel and shipped in a 3-ring binder. This added burden to our production system and equipment. Working with POD Print, we were able to develop a professionally bound book that was well received by our customers and reduced the burden on our systems.
How does POD Print help you achieve your goals?
Our goal is to deliver quality products in a timely manner to our customers. POD Print helps us do this by providing excellent quality manuals to our facility when we need them. Having a printing company who is responsive to order changes and short lead times helps Excel win.
What qualities do you look for when choosing a printing company?
We look for leading technology that produces documentation meeting our quality expectations and on-demand delivery.
How long have you been doing business with POD Print?
Almost 3 years.
Why did you choose POD Print?
POD Print offers timely turn around on orders, while maintaining competitive pricing.
Where can we find out more about you or your organization?
See What Our Customers Have to Say
Despite all the revisions I threw at you, this was still the smoothest catalog development/printing/distribution in our company history! I am grateful to have you as a partner moving forward!
– Manufacturing Industry | Marketing Manager
POD Print is an amazing company to work with! Everyone on the team is always very helpful. Whether we need ideas for new projects or a last-minute shipment, we know we can count on POD Print. Our company wouldn’t be where it is without them.
– Trade School Director
POD Print has been a long-time partner with us. The whole team always works hard to understand our business needs and customize a solution to help us achieve our goals. The result is a high-quality product paired with a quick response and a smile.
– Flight Instruction | Program Director
POD Print’s online portal has been a huge benefit to our company. We needed a convenient way to order our printed material, and POD Print delivered. The system is easy to use, and adding new items is quick and simple. We see POD Print as our partner in delivering a better product to our customers.
– Flight Instruction Facility | Program Director
POD Print is a wonderful company. Not only do they take pride in their product; they always go far and beyond the norm to help and assist if any dilemma may arise or any improvements are needed.
– Aviation Industry | Supply Chain Specialist
I asked a successful author who his favorite printer was. When he said POD Print without hesitation, that was enough endorsement. I quickly learned that POD Print is enthusiastic, friendly, competent, and encouraging. Now when people ask me where I got my books printed, I don’t hesitate to tell them POD Print as well.